Privacy Policy
Terms and Conditions for Ride TLC
Effective Date: January 25, 2025
Welcome to Ride TLC! By booking or using our services, you (“Client,” “you,” or “your”) agree to the following Terms and Conditions. Please read them carefully.
1. Reservations and Payment
1.1 Booking Policy:
Reservations require a $200 non-refundable deposit to secure the booking. The deposit will be credited toward the total fee.
1.2 Payment Requirements:
The remaining balance must be paid in full before departure at the pick-up location. Credit/debit cards, Cash App, Apple Pay, Zelle, and cash are accepted payment methods. Personal checks are not accepted.
1.3 Pick-Up Location:
Pick-up locations may include residential addresses.
1.4 Pricing Guarantee:
Prices are subject to change but are guaranteed once your reservation is confirmed.
2. Cancellation and Refunds
2.1 Cancellation Window:
Cancellations made at least 2 weeks before the scheduled service will receive a full refund.
2.2 Late Cancellations:
Cancellations made less than 2 weeks prior to the scheduled service are non-refundable.
3. Fees and Taxes
3.1 Service Fee:
A 20% service fee applies to all hourly reservations.
3.2 Sales Tax:
An 8.25% sales tax will be applied to all reservations.
3.3 Gratuity:
Gratuity is not required but is appreciated for exceptional service.
3.4 Smoking Fee:
A $250 fee will apply for smoking violations in the vehicle.
4. Changes to Bookings
4.1 Modification Requests:
Changes to bookings are subject to availability and must be requested 48 hours prior to the scheduled service.
Additional charges may apply for changes made to bookings.
5. Service Terms
5.1 Included Services:
Our transportation services include pick-up and drop-off. Additional services may be available upon request.
5.2 Passenger Conduct:
Passengers are expected to behave respectfully and responsibly during the trip. Smoking inside the vehicle is strictly prohibited, and a $250 smoking fee will apply for any violations.
Drug use and/or illegal activities are strictly prohibited in the vehicle.
Alcohol is allowed for passengers of legal drinking age.
Food is not allowed on board the limo to ensure cleanliness and comfort for all passengers.
5.3 Vehicle Damage:
The client is responsible for any damage to the vehicle caused by the passenger(s), and repair costs will be billed accordingly.
5.4 Maximum Capacity:
The number of passengers must not exceed the vehicle’s capacity as defined by the manufacturer.
6. Travel Fees
6.1 Outside the Houston 610 Loop:
Travel fees apply for pick-up locations outside the Houston 610 loop, starting at $150–$250.
6.2 Trips to Dallas or Austin:
For trips to Dallas or Austin, fees begin at $350 in addition to the hourly rental rate.
7. Liability
7.1 Personal Belongings:
We are not responsible for lost, stolen, or damaged personal items left in the vehicle.
7.2 Accidents and Incidents:
Our vehicles are fully insured. However, we are not liable for injuries or damages resulting from unforeseen incidents outside our control.
8. Service Limitations
8.1 Delays and Interruptions:
While we strive to provide timely service, delays may occur due to traffic, weather, or unforeseen circumstances. We are not liable for delays beyond our control.
8.2 Substitution of Vehicle:
We reserve the right to substitute the reserved vehicle with an equivalent or upgraded option if necessary.
8.3 Service Refusal:
We reserve the right to refuse service to individuals engaging in inappropriate, disruptive, or unsafe behavior.
9. Privacy Policy
All personal information collected during the booking process is protected as outlined in our Privacy Policy.
10. Governing Law
This agreement is governed by the laws of the State of Texas, and any disputes will be resolved exclusively in Texas courts.
11. Amendments to Terms
We reserve the right to modify these Terms and Conditions at any time. Updated terms will be posted on our website and will apply to all future bookings.
12. Contact Information
For inquiries or support, please contact:
Ride TLC
2215 Eastex Fwy
Houston, TX 77026
Phone: 346.339.2114
Email: [email protected]
Note: Passengers must complete and sign the Liability Waiver And Release Agreement before boarding the vehicle.